If the product is unwashed or damaged you can send it back to us for a refund. Please include the merchandise, order number and a note explaining the return and ship to: 1242 Old Hillsboro Road Franklin, TN 37069. If you have any questions, please contact us at firstname.lastname@example.org. Please note, we refund the price of your order not including shipping. Returns must be sent back to within 30 days of purchase. Refunds take 3 to 5 business days to process through the banking system.
We can, of course, replace faulty merchandise, but we cannot exchange items. If you would prefer another item, just return the unwanted merchandise for a refund and place a new order for the item you want.
Why is my credit card being denied?
Here are the reasons why your card might be denied:
- The Credit card company processing your card, for whatever reason has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or bank company.
- The credit card information you entered did not pass our Billing Address Verification Check. When we check a card for available funds, we also check to make sure that the billing address of the card matches what the user entered. This is one way that we protect our customers from fraud. If the billing address doesn't match, then the order gets declined.
I keep trying to place my order but it's not going through. Why?
Make sure you have filled out all of the fields, including the country you will ship to. If you still have problems, email email@example.com with a description of your problem and we'll look into your specific case.
How long will it be until my order ships?
We have a one to two week shipping time for orders within the United States. It can take as little as three days for delivery depending on the efficiency of your local postal service. International shipping times vary.
It's been a long time and I still don't have my order. What do I do?
Email us at firstname.lastname@example.org . You need to have your Order Number. This is the number that you received when your order was placed. When you ordered, you were directed to a page where you were prompted to print your receipt--the number is on that page. Once you email us, we'll contact you if we need to or just fix the problem and send you your order.
I hate spam mail, you're not going to use my personal information for anything else, are you?
Absolutely not, we use your information for shipping purposes only, and your e-mail to contact you if there is an issue with your order. Your credit card number is stored in an encrypted secure format.
What is the Card Code?
The card code is a three or four digit number located on the back of credit cards and bank cards. This number is an added fraud protection feature used when someone is purchasing a product online or over the phone.
How much does international shipping cost?
To find out your personal shipping costs, just add the items you want into the shopping cart, enter in your address, and then the postage calculator will figure up your shipping cost before you have to purchase the Item.You may have to pay duties at the time of receiving your order. We will not cover this cost. You will need to find out from your local government web site whether or not you will have to pay a tax to receive your order.